You do not need to have an account in order to submit a new request, but it is very helpful so we recommend that you take a moment to sign up!
Once your organization has a subscription to a Risk Based Security product, you can then register with the portal. The RBS team has pre-registered your organization, you only need to follow these steps to complete the process.
- Please click the sign-in link in the top right corner or better yet paste this link into your browser: https://support.riskbasedsecurity.com/hc/en-us/signin
- If you have emailed our support staff before then click "Get a password"
- If you are new to Risk Based Security then please click "Sign Up". Please provide your name and email address.
As long as you use an email address domain from a supported organization, it is simple as that!
Once completed you are good to use the portal and can start viewing our Knowledge Base articles and can even view your previous support requests.
We are here to help! If you still have questions, you can submit a ticket from within the knowledge base or by emailing firstname.lastname@example.org.